Monday, July 18, 2016

#SPONSORED: What To Do When Your Cell Phone Gets Wet

Disclosure: As a part of the Better Moments Brigade Program, I did receive compensation for this post. The opinions expressed here are mine and nobody else's. I have been a U.S. Cellular customer for 15+ years.

OK~ Our cell phones are with us 24/7 and when we find ourselves without one, we feel lost. In a recent U.S. Cellular survey, 65 percent of people would rather live without tv than without their smartphone. We feel lost when our smartphones are not working at 100%. If my Samsung S7 were to get wet and go for a swim, I would do everything in my power to get it running again. Should you find yourself with a wet cell phone in hand, do not panic and remember that you will have a workable phone in your hand, in a relatively short period of time.

Things can even feel worse when we watch our cell phones get wet, by taking  a swim in a lake or swimming pool. It's been a few years since I have personally had this experience, but a few years ago, with teens in the house, we had more than one that went for an occasional swim. If you have kids in your home, be sure to check out U.S. Cellular's Parent/Child Agreement. This opens the doorway for conversation, in regards to online safety with your kids. 

So, what's a person to do when their smartphone goes for a swim in the local lake or swimming pool? The most important thing to remember is to not panic and retrieve your phone as soon as possible. 


Retrieve your smartphone as quickly as possible, which means taking it out of water right away. The longer it's submerged in liquid, the more likely it is to be irrevocably damaged. 


Don't test the phone to see if it still works by turning it on and off because pressing the screen and buttons push liquid further into your device. The critical steps are to power off the phone, such as the iPhone 6s, doesn't have a removable battery, power off the device right away to prevent a possible short circuit. 


Take off any cases or covers, headsets, or other accessories. Take out the SIM card and carefully dry it off with a soft towel or cloth. The SIM card may retain data even if the waterlogged phone itself is damaged.


Carefully wipe the phone with a clean, soft towel or cloth. Try to avoid getting water into the phone's cracks, indentations, ports or other openings. If water is trapped in a crevice, use a can of compressed air to blow it out, taking care not to blow the water further inside the phone.


A fan can blow air across the phone's openings to help dry it out, so keep it blowing for at least a few hours.


If the above methods do not work, don't despair. Sometimes it can be fixed when when home remedies have not worked. Be honest about what happened and walk an associate or technician through the steps that were already taken to try and fix it. 

And most importantly, make note of what you should not do. Do not use heat on your wet smartphone. It's tempting to break out a hair dryer or two, but don't do it; as the heat can warp the phone's circuits and melt it's delicate internal components.

Most importantly have a back up plan, before your phone goes for a swim. Make sure your important data, photos and contacts are backed up. If the phone is not recoverable, at least your important information and memories are saved. U.S. Cellular offers Device Protection+, which not only replaces a water-damaged phone, but also comes with tools to back up your data and protect against malware. 

Solutions like the Bheestie Bag or Dry-All are specifically designed to dry out wet mobile devices. These products can often prevent lingering moisture that can do further damage to the phone. 

Have you ever gotten your cell phone wet? Did you have success with any home remedies? If so, I'd love to hear about them!


  1. Hadn't heard of Bheestie bag, sound like it beats a bag of rice though...which I've had to use a time or two. Thanks Sara!

    1. And I hope you never need to use this information!


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